​CX Strategist or Junior CX Strategist – Leading Creative Agency

Membership and Loyalty

£35k to £50k – hybrid working

Are you ready to shape the future of customer experiences? We're looking for a dynamic CX Strategist to bring innovative thinking and data-driven solutions to the table working on some key accounts at a fabulous creative marketing agency.

If you're passionate about creating CRM or Loyalty strategies and would love to work for a leading creative marketing agency this role could be your perfect next step.

What You’ll Do:

Drive Strategic Excellence: Craft thoughtful, innovative strategies for membership and loyalty programs that capture customer imagination and deliver results.

Collaborate and Innovate: Work with a talented, close-knit team across creative, account management, and analytics to execute compelling campaigns for global clients.

Champion Customer-Centricity: Use data, insights, and emerging technology to design strategies that put customers first and push boundaries.

Deliver Impactful Results: Lead projects across integrated platforms, ensuring seamless execution that aligns with clients' strategic goals.

Who You Are:

A rising star in the world of CRM and loyalty or a junior strategist looking to take the next step up

Someone experienced with customer journey planning gained within a marketing or CRM agency

A big-picture thinker who’s equally excited about the details—whether it’s creating a messaging matrix for a new launch or designing an innovative loyalty program.

Confident and curious, eager to present strategies to clients and inspire internal teams.

Experience with martech platforms like Salesforce or Adobe would be beneficial

Perhaps a junior strategist ready to step up, or a seasoned professional seeking a creative environment to make a meaningful impact.

Why?

Work with a team that thrives on collaboration, innovation, and making things happen.

Enjoy flexibility with hybrid working while being part of a supportive and down-to-earth culture.

Be part of a company that values creativity, bold thinking, and transformational results.

We're looking for a dynamic CX Strategist to bring innovative thinking and data-driven solutions to the table. If you're passionate about creating standout loyalty and membership experiences and would love to work for a leading creative marketing agency this role could be your perfect next step.

​