BP/2679 | Senior Planner (Customer Experience/ CX/ CRM) | London – up to £65K

Posted 2 months ago

Job Features

Job CategoryData and CRM, Planning & Strategy

Job Description

Exciting opportunity to work at an agency that specialises in CX

  • You will work on one of the agency’s largest and high profile CX accounts – developing strategies across various customer engagement channels including DM, EM, mobile, digital advertising, web and social
  • You will deliver strategic thinking, help to create award winning and effective marketing communications, plan end-to-end customer journeys, and support creative development on the account.
  • Work closely with teams including data, UX and creative
  • Present ideas, solutions, and strategies – inspiring and exciting clients

Experience and skills

  • You have excellent planning experience with a strong focus on customer experience planning, and the ability to work across both strategic and creative briefs
  • You are passionate about customer engagement / CX and have an interest in new developments and innovations.
  • You are an experienced, confident, and articulate presenter who is accustomed to building strong relationships within an agency and with clients
  • You have a solid understanding of CRM data & tech (although you not expected to be the expert here)

The salary for this role is up to £65K plus good benefits, great offices and environment and the chance to work at a leading and award-winning agency. 

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